Privacy Policy
Policy effective: 5 May 2025 — applies to every purchase from realshoeclub.com
Principle 1 — 14‑Day Cooling‑Off
You may withdraw from the purchase contract within 14 calendar days of delivery. Goods must be unused, unwashed, undamaged, and returned with all original labels and packaging.
Principle 2 — Buyer Bears Return Freight
Return shipping costs are borne by the customer. We strongly advise a tracked courier; risk of loss remains with you until we acknowledge receipt.
Principle 3 — Transparent Refund Timing
Once the parcel is checked‑in and passes inspection, we authorise your refund within two (2) business days. Posting to your account then follows the timeline set by your payment provider:
| Payment Route | Provider’s Posting Window* |
|---|---|
| Credit / Debit Card | 3–7 business days (occasionally up to 15) |
| PayPal | Up to 14 days (PayPal may extend to 30 days where required by law) |
| Bank Transfer | 5–10 business days |
*The timing above is controlled by your bank, card issuer, or PayPal — not by realshoeclub.com.
Principle 4 — Simple 3‑Step Procedure
Notify — Email [email protected] within the 14‑day window and quote your order number.
Return — We reply within one (1) business day with the warehouse address. You dispatch the item via a tracked service and email us the tracking link.
Refund — On arrival and successful inspection, your refund is authorised per Principle 3.
Items Excluded from Return
Notification received after the 14‑day window.
Goods displaying wear, washing, stains, damage, or missing parts.
Customised items or those marked Final Sale / Non‑Returnable.
Need Assistance?
Contact our support team at [email protected] — we’re ready to help.